Demo Request
Searchable Transcription
[00:00:02] Second, we have a new live stream device. All right, Jeff and Adnan, can you confirm if we’re live? Yep. Yes. Yeah. That’s awesome. Right, here we go another Wednesday. Let people get in here. All right. Go. Right on. Greg Adams coming on Deem What’s up, Edem? How are you? We can talk later, brother.
[00:01:06] So.
[00:01:07] Hey, how’s it going? Hey, I’m good. Sorry, I was playing around on my computer with a sound. All good. How’s everything with you?
[00:01:17] Good man. Good. Yeah, we are. We are enjoying some good weather here in Nashville. We got a couple more weeks here and we’re about to head to New York and then to Europe. So if anyone is in New York City or in Barcelona, Paris or London during December, January. Hit me up. I’d love to. I’d love to meet you guys in person.
[00:01:41] So this morning is not on your list, right? You mentioned you’re going to be here around the Florida and during the winter time, apparently change of plans, right?
[00:01:51] Yeah, unfortunately, just no. We’ve been in this this mastermind here in for the traffic and funnels mastermind out of Nashville. So I think we’ll be coming back here. My wife really wanted to spend Christmas with her family, so she’s got some family in Barcelona, so we shifted things around.
[00:02:12] I would love a lot of fun during the winter time. Christmas and New Year.
[00:02:18] Yeah, we’re actually taking the train. We got like a a train, a first class train from Barcelona to Paris,
[00:02:23] So we can spend New Year’s in Paris. So that should be exciting.
[00:02:28] Yeah, Paris is awesome during the winter time. It’s awesome. Holiday season. Amazing.
[00:02:36] All right, joy, guys.
[00:02:37] I got I got your message on Legion. Thanks. I’ll wait. I just thought it was up and I saw I went to that section, saw the opportunity of connecting and I thought, Oh, OK, it’s back. So I try to connect. And obviously, you know, I got an error message there, so I figured it’s not ready yet.
[00:02:58] You’re talking about which one?
[00:03:01] Reputation management,
[00:03:03] Yeah, reputation management. That should be completely working if you’re having an issue. What’s up? I want to make sure we move the call forward. So if you’re having an issue
[00:03:13] Right, I’m talking about the API and
[00:03:16] Api, right? I see. Yeah. So that’s that you can just submit it through there. I’m actually going to go over it today because we have the we have everything back up. So I’m going to step you through some of that functionality on today’s call. Going over, going over the GMB stuff. And I think in the next 48 hours, we’re going to have all the notifications working for the GMB stuff too. So yeah, that’s that is fully operational. You just need to get your API and it’s actually a done for you service. So if you submit if you go to the the GMB area there and then you’ll have that application there to fill that out and someone from our team will, we’ll kind of take that to the finish line for you and make sure you get set up.
[00:04:03] I read it. Did I put it together like about a week ago? So apparently they still working on it?
[00:04:09] Ok.
[00:04:10] Yeah, I just on there, you know, I just saw under the menu that I can connect with the Google account. I went there to connect, and when I tried to connect, I was I was getting an error message. So that’s why I kind
[00:04:24] Of liked the
[00:04:25] Support team. But it’s OK. I’m all good.
[00:04:27] I mean, OK, let’s understand they’re working on it. Yeah, I’m going to reach out to you after the call and we’ll see if what we can do. We did have some issues with people that have moved from local Viking. Apparently, the API set up that local Viking request is slightly different than ours. So we’ve we’re still kind of working through that. I think I think we should be that through that pretty soon, but it just seems like there’s some small differences there. But yeah, I’m going to I’m going to walk you guys through this. I want to start off with some wins, though. So who’s got some wins to celebrate over the last week? Dave Stowers, What do you got, brother?
[00:05:03] Oh, yeah, I got a massive win with Jeff last week, so we were talking about sales and going through, and to me, that was like a huge win for everybody in the group. Wouldn’t you agree, Jeff?
[00:05:18] Jeff Muted. Yeah, yeah, that was huge, man. Yeah, awesome.
[00:05:23] Appreciate it. So no, Jeff did awesome last week and I just wanted to express thanks.
[00:05:28] So, yeah, I I took a week last week for myself. I had some some friends come in. We rented a cabin in the woods and the mountains and
[00:05:36] Had a little fall fun. And Gatlinburg,
[00:05:38] Tennessee. So, yeah, sorry for my absence. It sounds like Jeff did a great job, though, so thanks for thanks for picking that up. We have a win in our agency.
[00:05:50] We’ve been kind of working on this
[00:05:51] For a few months, but I think it’s it’s been accepted now. We have a website proposal for it was almost thirty six thousand. So it’s an e-commerce site that we’re building out. So we got that.
[00:06:06] That’s a client that that we’ve had in
[00:06:08] There for a while. So not really our not really our wheelhouse, but when we have existing clients and, you know, we don’t want to have them kind of mistreated by some other companies. So we’re certainly capable of building out the e-commerce site for them. So it should be good. I think there’s going to be some nice profit in there for for our team in the end, but it’s obviously a lot of work. It’s not like the Legion model that that we love and that I coach on. But you know, sometimes it’s it’s good to to strengthen these relationships with our clients and make sure that they’re taken care of.
[00:06:41] So it sounds like outsourcing mastery to me.
[00:06:44] Yeah, I mean, we’re definitely going to be bringing on some
[00:06:46] Specialists for to to be building this one out, which
[00:06:49] Means we have to manage them and, you know, they need to be held
[00:06:52] To our standards. The client hired us
[00:06:56] Because of the because of what we’ve done with them in the past, and this needs to be in alignment with that. So yeah, that should be exciting. So cool. What other ones we got? Anybody else have some wins.
[00:07:09] I got three new clients today and my auto glass company, that’s all with my partner that went finally went through. So it looks like that big payoff. It’s going to be about three months from today, so it’s sold for one point eight million to a pretty big company. So we were actually a rev share partner with them, so we built all the assets and sold it to the bigger company. And I think our final close, it was about five percent of that deal. So not too shabby.
[00:07:42] Yeah, that’s awesome. So that sounds like over fifty thousand. Right?
[00:07:47] What exactly is going to come to about ninety thousand? We have to stay with them for like three months just to make sure like everything’s good to go and all the assets are still up and transfer everything. We’re working with the new company for 90 days. We get half the payment up front and then we’ll get the remaining half after that three month period. So it’s awesome.
[00:08:08] Super cool. For those of you guys that don’t know JP here, he’s kind of he’s a high level guy, so it’s definitely somebody that you guys may want to connect with. He’s got a lot of skill sets, a lot of a lot of connection. And you know, he’s got his own, his own group that that he kind of runs. So JP, if you’re open to it, maybe some of these guys, his last name. Can I share this? Is this cool? Ok with you? Yeah, his last name is. Is Pierce, right?
[00:08:35] Yeah. First name is Jordan and last name is Pierce p.a. R.C. And I’ll put it in the chat.
[00:08:41] Yeah, throw it in there. And you guys looking just kind of like some of you guys are in William Jones Group. He’s another guy like William Jones, who has been in the game for a long time and, you know, has a good reputation with a high, a really high skill set.
[00:08:56] So in 2007 is when I started.
[00:09:01] That’s that’s an OG in this world, right? So yeah, so you guys definitely connect with him. All right. Cool. What else we got? I know Patrick, is that is that Patrick Rowland? Did you see your first name there? Maybe it’s a different Patrick. Ok, cool. Any other wins? Anybody else got any positive stuff to start off this call with?
[00:09:29] I just want to give a shout out to you there, Patrick, for giving me that stuff there last night out my mess. I’ll have a win tomorrow. I thought my boy moves for the day and I was getting ready to do the Zoom call. I had everything laid out and I’m like, Wait a minute, why aren’t they on there now? So always for tomorrow at 3:30, so. Ok, thank you for setting that up for me. So they gave me some time to go through some stuff today. But yeah, they’re excited about it because when I showed this guy the other day, he just says, I stop. He goes, And this is my biscuit. I’m always showing him stuff. He goes, Let me get this guy on the phone right now, and he set
[00:10:04] The appointment for me. He’s the business coach, and he set the appointment for me.
[00:10:09] Wow.
[00:10:11] So he saw I think you showed him the heat map, right? And then he said I did to run on his business. I know he’s coaching this guy. He’s hungry, he’s wanting
[00:10:20] To grow it. And so I bring some heat maps on him, and I showed him show the competition. That’s all I really did. I hadn’t shown anything about reputation management or anything like that yet. And so I just did a quick little, basically whim to run an audit on it. But I just did the heat maps. And when I started showing the heat maps, he goes,
[00:10:38] He looks at it, he goes,
[00:10:39] I got it. Let me get this guy on the phone right now and get the appointment set up. So anyway,
[00:10:45] Kudos. Yeah, it’s I told you guys, it’s powerful. You just got to get it in front of people. And sometimes that means getting out of our habits and our comfort zone. But if you stick and you stay doing the stuff that you’ve done, you’re going to be kind of limited to your past results. And one of the guys like, I don’t know if you guys have been paying close attention to this. We’re going to we have a contest that we’re running right now. So we’re doing unlimited heat maps for the rest of November. So anybody that has an account and you want to participate in this contest, basically what you do to get points for the contest is go and make posts inside groups. So I’m going to drop like a more specific training into the group and show you guys how I would do it. I shared this with another group and Spencer, who’s on the call with us here. He kind of ran with it. And I know that Spencer had been in the business for a little while, but he, you know, he was kind of like waning clients here and there, and then he just kind of really turned the corner.
[00:11:48] And I think that this contest was a part of it. I know that you guys, you guys know Adam McChesney. Last year we ran this similar contest and he was at, I think, two or three thousand a month during the contest, running something very similar to you fourteen thousand dollars in re-occurring. And I believe now he’s up to ninety thousand a month. And I was speaking to him about, Hey, we’re running this contest again. And he kind of said this was a real turning point for him. He pointed that out. I think he actually commented on one of our our posts when we when we posted this. So you guys are not in the contest, we’re having a cash giveaway. We’ve got points. I’m going to be making a specific training and we’ll have a leaderboard that you guys can watch. So I think competition is a great way to motivate people. But really, it’s it’s about trying to get you to get out of your own way a little bit so that you can you can move things forward. Dave stars, I see that hand up.
[00:12:41] What’s up? But you wanted to find out, is there going to be a case study published on that that we can take a look at or what?
[00:12:48] Yeah, I’m going to put something together. I’ll put together like a almost like a script that you guys can put in
[00:12:55] Your own words. But let’s let’s go to let’s go to Spencer real quick.
[00:12:59] Spencer, what have you been doing? And I’m sure you have some wins because last time I talked to you, that closed about 50 percent of the people on the internet in your business.
[00:13:12] Well, well, I don’t know about 50 percent, but yeah, can you hear me?
[00:13:18] Yeah, you just.
[00:13:20] Really, oh, I’m sorry.
[00:13:22] For some reason, though, like most people, you froze good,
[00:13:27] That’s probably for the best. He’s ugly anyway, anyway. So yeah, things have been great, honestly. Like I was telling Patrick, I’ve been thirty six of these. I’ll tell you the two niches. One one is a majority of landscaping group that has a coach and it’s as prospecting group, as well as a coach that does majority of coaching for HVAC people. And the response has been I was just telling Neil about this, that the response has been different. It seems like with the landscaper group, then the group. But but overall, I’m I’m I’m setting more appointments in the closing ratios. A lot, a lot larger than I would normally have have been able to have the opportunity because I personally feel like a lot. A lot of these people, the hesitancy is, is that they’re getting hit up by kind of quote unquote marketers on a daily basis. And how are you guys separating yourself from these guys that say, I can do this and I can do that? When you’re starting to lead with value, like Patrick’s talking about in the heat map software and and there’s some tricks that Patrick and I talked about with with this, I don’t know how deep you want me to go, Patrick, with kind of the the the way that I’ve been making sure the video is set up correctly and then the methods of going back into the group and kind of chatting or posting it within the group so that other people are seeing this and and understanding that there’s some excitement around it as well. There’s been some strategic things that I’ve noticed that I initially didn’t do.
[00:15:02] And with Patrick having just kind of a couple of tips I have found found a couple of different ways of doing things and making sure that there are some more tension coming that way after the posts. But the sales calls have been great. Some of these H-back companies or larger companies. And so they’re they’re having to have conversations with, you know, I guess, team management type things. But on the other, the other hand, like I’m coming across people that need a lot of help on their personal side of businesses. But I also came across really amazing companies that have done a really well, a really good job. I’m transitioning to more of a legion type of site and partnering with for the Legion. And eventually, like I always tell Patrick and I don’t know if it’s right or wrong him, and I may have a little bit of different philosophy on it, but are that these people’s personal businesses get taken care of before I actually go and build the lead generation website? And and so I want to develop a relationship first with their own personal business versus build the Legion because I’ve had I was telling Neil I had a good call with a guy that was back in the Hamptons that are on the edge of Long Island that wanted to do more business than the Hamptons, and he turned out to be a total jerk. And I and by one phone call, I, you know, if I was wanting just to go build a legion, I could have just went and built a legion and and rented it to the guy.
[00:16:42] But you know, the business partners I want are people that we start off with a great relationship on the right foot and then transition, hopefully to a legion. But initially we’re we’re landing some, some good clients for websites SEO, reputation management, GMB to optimization and things of that nature. So yeah. Spencer, if I can add something kind of what you’re doing that’s working for me right now, I would even do both. You take that a step further. So the way that I work now with most of my clients is I tried a pretty low fee for managing their GMB and like their local service ads because I mainly target home services. And one thing that’s good for me is like, I charge a lower fee, but I want something in return for that extra money that I could have gotten. So I actually I make my clients go get like a glass of family and friends. I need like four addresses, so I actually go build assets that are going to be ones that I own, but it’s there to help them get extra calls. It is not branded to them whatsoever. So if for any reason like that client cancels now you have three or four or whatever that you can go sell the legion to another company. So it’s kind of like you’re giving a little bit more to help build their brand and you’re also kind of offering like a lead generation like rank and rent. That way, it’s more in your hands, too. So it’s kind of a win win for for yourself.
[00:18:12] Yeah, and I’ve done that.
[00:18:15] That’s the same thing I do, too. Spencer is is I ask them for the we make it kind. It seem like two things are required from the beginning, one is that we’re going to get addresses and two that they’re going to hold. This is kind of not what we’ve always done, but this is what we’re pushing towards now is that we’re going to hold them to. You guys need to get reviews for us. We need your help. We’re going to do all this work. You guys, you guys go inland and you close a job and you do a good job. You’ve created an asset. We need to leverage that asset to improve your clothes rate in the future and your ranking and all this stuff. I just kind of, I guess, shy away from doing the SEO part of it. And I collect the startup fee, and it’s also different when the stuff for us is coming in hot. Like our stuff is referrals so often. So we’re not. It’s a lot easier close so we can ask for four more things like two thousand startup feet. We’re not doing. We’re building our own stuff. I’m not so much worried about if they turn out to be a jerk, because if they do that, then I’m just like. I’m just going somewhere else. Right? And and like, we’re taking what we built and we’re going to sell to someone else and I’m not going to let it. I’m not going to have that relationship and I’ll tell them, like Jeff and I, we had this guy out of Chicago that was giving us a bunch of trouble, and I told him, I’m like, Hey, let’s do this, I’m going to refund your money and we’ll refund everything.
[00:19:40] We’re going to go separate ways because like he kept on trying to circumvent Jeff and come to me, he’s like, I need to talk to a decision maker, not your client success, client manager person. I’m like, That’s not how it works. You talk to him. And he kept circumventing it. And I was just like, OK, let’s just do this. I’ll refund your money. We can go our separate ways because this is not how we do business. That’s probably been coming up in five months, Jeff. He’s probably six months ago. Yeah, he got on the line right away. Yeah, he fell right into line. So. When when you have that kind of positioning and it’s a it’s a tough thing to walk, I don’t think it’s time to do it yet, Jeff. You turn the corner where you’re really like closing these people and you have this confidence. But as that continues to rise, you can really perfect this positioning to where, like, this guy feels thrilled to. Not that we’re building stuff that we own this guy, he doesn’t care. He has no. So I don’t own any of this. Like this is how we this is how we do it, man. Do you want to play ball? Or it wasn’t a small amount of money, either. It was three grand that we charged him for the startup fee. So it wasn’t like a thousand or fifteen hundred or whatever it was, you know, we were willing to walk away from that. You know, to Patrick’s credit, he’s he was willing to
[00:20:58] Walk away
[00:20:58] From it, you know, ultimately. And when you have that positioning with the client, then they realize right away they’re dealing with somebody
[00:21:05] In a different league, you know? So that was an awesome moment. Yeah, it just kind of depends how much you want to embed yourself into their business. I’ve always kind of taken kind of like the in-source model. We’re like, Hey, I am part of your marketing department. That’s why we built this revenue model around a garage start company and it’s all glass company. And we were able I built the whole infrastructure. I built the whole dispatch system, the call system, all the car tracking, their dispatchers. I trained their dispatchers, trained their technicians how to get reviews, how to ask for them, what types of things to ask for from a customer. Like I built the entire infrastructure. So it’s like, Hey, if I walk like they’re they’re fucked, like they’re going to lose their business, you know? So like, think of as a way like, don’t look at me as like, I’m some random agency like really embed yourself into the company, like learn about the company, learn learning about their sales cycle, learn if you’re working with the plumber, learn, you know, sometimes you have to teach like their technicians, like how to upsell, like even or just asking for a review.
[00:22:02] Yeah, yeah, absolutely, guys, and I want to say, whether you’re doing it the way Spencer likes to do it or JP, there’s. There’s like clearly ones that are better, but there’s a lot of ones that are that are great and all of these sound really good. What I wouldn’t recommend is getting just like straight SEO. I I think a lot of people have played that game, but some people like like Caleb. So those are, you guys know, Caleb, that’s how he does. And he’s running a seven figure agency. There’s different personality types that are going to kind of like meld with these different ones. Spencer, I didn’t mean to cut you off. I think you were trying to say something a minute ago and then I jumped in there. Now somebody went out.
[00:22:41] I like I’ve. I’ve used that same, that same method with one of my longtime companies and Utah, where we just started building assets because he wants to grow. And I think a lot of it is if you guys are having issues with building trust, the heat map software builds that in these audits, build that trust and it separates yourself from any other marketer that’s out there. When these guys get a video that has that heat map. It’s like, What is? What is this stuff that you’re looking at? And he walk it through and you explain in detail and you’re giving like a couple of tricks that I told Patrick that I’m doing is I’m not even mentioning anything if you guys are on. I think I talked about last week’s call. I don’t even mention anything about our services. I use words like, I would have your marketer take care of this. I would have your website person take care of this. And the way I’ve been doing the the reputation management is what I’m going through reviews and I’m kind of updating on how they should be. Their customers or clients should be reading reviews. I say something to the fact, like when we set up reputation management, this is what we do. We we coach your clients to lead this. And the response that I’ve gotten is is great because.
[00:24:09] Is he cut now for you guys, too?
[00:24:11] Yep. Really bad.
[00:24:14] You know, these people are reaching out, these people are serious. And then some of these some of these companies. Sorry, guys. So I’ll try this any better.
[00:24:28] I don’t know, it seems like it was intermittent, so it’s hard to tell. Ok. Now, I think we’re still on dial-up.
[00:24:39] Ok. Making online,
[00:24:40] You run out. He ran AOL Minutes Typekit new CD.
[00:24:44] I’m putting to put another quarter. I do come on.
[00:24:47] And like every organ, he’s on organ. He’s out. Yeah, he’s E.B.. Yeah, he’s out of the woods.
[00:24:56] All right. It’s OK. We still love you, Spencer.
[00:24:59] Yeah, I’m going to keep this moving.
[00:25:01] I’ve got some exciting stuff to share with you guys. So let’s let’s jump into
[00:25:05] Some of this.
[00:25:06] If you guys got questions, whether you’re watching on the Zoom or one of the Facebook groups, just post it in there. I believe Jeff is monitoring those notes. Will those will get to us? But I am going to share my screen and I’m going to take you guys through some exciting stuff here with some new updates that we have. So. Let’s get this rocking and rolling here. All right. It’s back, right, the GMB, the GMB management module, there it is, if you guys have your APIs and plug them in. This is what we can do, right? So let’s start off on the screen here. Ok, so we’ve got this this screen here where you’re going to get all sorts of different information about your Google, my businesses, so you have different columns that you can add, we’re going to be adding to this quite a bit. So I’m going to jump into this, but I just want you to know one of the things that we’ve struggled with in our business is like we have eight hundred and something grabs, which it’s a lot to manage, right? And when one of them goes down, you’re not going to be checking eight hundred today or eight hundred a week, right? So having like real time notifications is important, but it’s also important for you to have a system where you’re identifying problems and weaknesses. So if this were an actual GMB that I was trying to rank, and I have this where it says review count equal zero, but imagine that I have eight hundred here and I can search by the review count, right? So I can use this kind of like almost spreadsheet like format to start to identify weaknesses that exist within my Google, my businesses.
[00:26:43] Ok, some of you guys that are concerned about like, Hey, is this is this safe? So a lot of you guys were on this platform or one of our platforms, and we had more than ten thousand jobs added in here when they pulled our GMB API. So I heard of zero people saying that, Hey, I like had these GMB suspended. This is set up and built for the reason for a third party application, like our software to come through and add lots of GMB. So it’s not like we’re doing something weird or strange and the footprint it’s it’s meant to manage hundreds of thousands of GMB. So to take it back to a business owner wouldn’t make any sense for Google, and we saw that so pretty much the worst thing that could happen. We lost our API happened and and still we didn’t lose any GMB related to that. So I feel very confident with it. I actually think it’s probably more safe than logging in. You’re logging in and you’re using like VPNs or proxies. And that, to me, seems way scarier. I don’t want my team doing that so much, right? So this is a great solution in my mind for that. But I don’t own Google shocker, right? So I don’t know all the I don’t know all the details of exactly how they look at it, but this is just my my personal opinion on on like the API and protecting jobs.
[00:28:04] Ok, so we’ve got this database type thing we can click on view. Ok, once we get in here, you can see that we went through kind of two stages, right? We removed the ability to edit. So that was a choice that we made to try to preserve our API because people were trying to hack the system. But now that everything is on its own API, you guys can edit it as much as possible. If you guys get suspended, it’s your API that’s getting suspended, not everybody else’s, right? So just be careful with that. The process to get it, you would come through here. If you haven’t done it already, you can come up and click on GMB API integration and then in the top right, just choose apply and it will take you to this form. Ok, this form. This is a done for you service, which means that someone from our team will go through and take care of this for you. We just need to get some information from you to get it started. There may be some questions along the way, so we’ll reach out to you. Ok, so we can edit all the details of our GMB here. If you’ve removed the address, you can see that it won’t show, but what you can do is you can click on this view and it will take you right out here to kind of see your Google my business there.
[00:29:13] All right, so that’s really cool. You also have the ability to add in your photos right through here. Assign them to categories, all this kind of stuff that reviews. So as the reviews come in, we see this one from Jeff, how you can come through and you can reply to your reviews. You can get notifications when a review comes in the same with questions and answers. If you ask a question, then that will show up. You can get notified in real time, and you can answer that through here. Additionally, post, I know a lot of you guys are like, really interested in post. We know that Post can positively influence the ranking of our Google my businesses, and we can kind of use it to get pretty strategic and hyperlocal if we want to like a post to be related to a certain area that we can do that so you can see your post, you can edit your post. What else you can do is you can create a new one. So we have this. Some of you guys are familiar with syntax. So let’s say that this is my bear removal site, right? So let’s say. I want to write something like this, I am, let’s say. Are you looking for? So then I can use this format here. So I’ve got two little brackets here and I could say like bear removal, and then I’ll put in another one that says, I don’t know what another key word would be for bear removal. Removing their
[00:30:42] Past
[00:30:42] Removal. Yeah, we’ll do pass removal, OK? And then in this last one, because Dave helps us out, we’ll just do Hi Dave. Ok. All right. So this is nice.
[00:30:53] And what it allows you to do is it allows you to create and imagine that I’m doing this. We’ll just do this a few times and you’ll kind of see the effect of this. Ok, so this can make your your description for your post unique. Right? So you can put in a bunch of different words and rotate it through this. And then you can essentially write one post and then have it be switching out words
[00:31:20] Like maybe you will want to do the same thing for over here instead of are you? We could do unique, right? And every time I click this regenerate spintex, it’s going to switch things around. So this is awesome for creating unique content where we write it.
[00:31:34] Once I take us a little bit longer to write it once because we’ve got to think of all the different variations, but it will allow us to have kind of a library of post. And what you can do is you can pull in the last URL. So there’s some benefits to kind of having this daisy chain from like one post to another post. So you can pull that in there.
[00:31:54] You can select
[00:31:55] Photos from a library. I don’t have any added in here. If I had it some, I could. I could add in photos and have those photos be rotated, so the post will last about seven days.
[00:32:03] Ok, so what’s great is we allow you to schedule the post. So if I want to schedule the post to be seven days from now, I can have this next post. Go out here and I can even pick a time of when that’s going to happen. Ok, and then I’ll choose a time zone if you can also set up recurring posts.
[00:32:18] So if I want this to recur every week, maybe for how many times do I want it to recur? Maybe I want it to recur every every four weeks or every week for four weeks. Right. So hosting is back. That’s obviously a valuable piece. We have a new user interface. We’re about to drop in here that I think is going to make this a little bit cleaner and easier to work with, but
[00:32:38] Don’t quite have it ready yet. Ok, so the notifications, we think they’re going to be live by Friday. It’s kind of our goal.
[00:32:47] And unfortunately, I know that some of you guys are waiting for the white labeling that’s coming out. We had planned for that to be live by Friday, but we need a little bit more time on that. So we’re shooting for the middle of next week. I’ll keep you guys updated on that. So with the white labeling, you guys will be essentially able
[00:33:02] To,
[00:33:05] Um, Jeff, you will help me out. I don’t know where
[00:33:07] That’s coming from. Sounds like we’re getting some feedback, though. So with the white labeling, you will be able to kind of erase all. Like whether you guys are watching on lead snap or we generated, you’ll be able to replace all evidence of our of our site, so you’ll be able to put your own logo. Use your own colors. And then this can be hosted on on your jump. So it’ll actually still be hosted with us. But it will be like a subdomain of yours. So it could be like, you know, CRM dot will dot com right or something like that, or so you could. There’s just some settings, so it’s a complicated piece for us to to to get set up. And we are kind of like on the ninety five yard line. Just need a little bit more time for for that. So excited to get that out for you guys. Ok, the final piece here for the GMB module is the inside area. Ok, so this will allow you to see your kind of real time data from your Google. My business, which is great so I can see these people that have had seven hundred twenty six looks have been direct and then these ones are like discovery. And then if I come down here, I can see the customers that have viewed my Google, my business, I can see the actions that they they have taken.
[00:34:24] They’ve apparently five people have called. I don’t hopefully they search. Hopefully they sorted their stuff out because we are not providing bear removal service and that phone call is probably needed if someone’s making it so you can see photo views and photo quality doesn’t appear that it is showing correctly. So I guess we’ll have one of our team take a look at that. So that is the Google my business module. It’s back. So really excited to have that back. It’s been those of you guys. I know a lot of you guys have been frustrated with with the lack of this not being here. We’ve done everything we could to get it back as quickly as possible. So thank you guys for being patient with us. I know it’s been several months since we had access to it, but I think it’s back and the way we have it now, I believe it’s going to be back for good. So I don’t think we’re going to run into any of those types of issues. Again, we have a plan now that’s kind of set up for longevity. So really excited for that. Jeff, are there any questions on, you know, we have a couple of questions. What’s the timeline to get the API approved? Yes. So the API approval. We’ve seen it be from like a week to two weeks.
[00:35:35] We’re getting better at the process. So hopefully we can bring that down. We’ve kind of like learned from what Google is looking for and in this type of thing. But that’s what we’re looking at now. And kind of what we’re planning to do in the future is to secure a bunch of APIs, a bunch of extra ones and then not even have to have people go through the approval process, but just to have a bunch on a shelf and have them stockpiled. But we’re not there yet. So right now we’ve got this approval process that we have to do. Right on as far as notifications, can you dig into that just a little bit more? So somebody asked specifically, can you get a notification if the GMB is suspended? What else can you get notifications for? Yeah, yeah, for sure. So absolutely, that’s that’s probably the most important thing to get the notification for. So you can get the notification if it’s suspended, you can get the notification. If a review has been left, you can get it if somebody makes a suggestion and you can get it if there’s a question. So and then we’re going to be creating our own notification. So those are ones that we’re kind of relying on on Google to give us the heads up. But one of the things that we’re going to be doing is setting up.
[00:36:48] Let’s let’s share my screen a little bit more here. Ok, so one of the things we’re going to be doing with our new we have another piece that I’m going to be going over. We have a reporting module that we’re about to release and we’re going to start setting up thresholds where if if let’s say that your your total views drops by 10 percent, then you could get a notification for that. So that’s not going to be available in the next week, but that’s something that’s on our roadmap that we’re getting. So start with it’s going to be those four things the suspended or the GMB status change. So if it comes like out of pending, it’s alive or if it gets marked as permanently closed or suspect. Like any of those things, you’ll get a notification and then reviews the suggestions. So someone saying, Hey, this business actually closed and then the the question, so any of those things would trigger a review. So what’s great now since we have the phone system built in, is you can get this stuff as a text message or an email. So I’m looking forward to that because I like being able to take action within a few minutes. Like your GMB gets suspended and then like, Hey, we need to do something because this is like a main GMB, right? We want to make sure that this is moving in the right direction before our client even knows, right? So any other questions, they’re just names to Stowers has a question.
[00:38:11] He’s scaling his agency. He says, What if I have five million customers days to get one API or how would that work? Yeah, yeah, you should be good with that. Dave, let me know when you hit that mark and we can set up a second one if it’s necessary, but it’s meant to manage hundreds of thousands, right? So it’s meant to be and like it’s meant to be in a software product that manages people that don’t know each other. Right. So like, that’s how the API is designed. So that’s why. I think it’s safe that they’re not going to go and say connect, like, Hey, I’m going to suspend all the visitors, just business owners, right? Ok, any other questions, Jeff? Yeah, we got will asking, should I be using lead generated or lead snap? It’s up to you pretty soon as we release our white label, you’ll be able to log in either one. So, you know, Snap was always kind of our main version and we generated was a white label that we launched into into one Facebook group. They have the same functionality, though. Cool. Patrick is asking, does lead Snap allow me to give a VA restricted access to my account so I can assign them to do GMB posts, for example? Yeah, absolutely.
[00:39:21] So if you go over here to settings and then go to users and user roles. So how this works, as you can make user roles for, let’s go look at an existing one so I can make a user role and there’s all these different permissions. Right. So you’ll notice that there’s kind of a mapping where it says like CRM here and CRM here, and then these are the different permissions that you would give them just within the CRM so you can turn these on or off. So for instance, right now, automations is off. So if a person that was assigned to this user role, when they log in here, this automation thing would not be here. So they wouldn’t they wouldn’t be able to access it. Ok. And so that is the way it is for all of these. You can see here’s reputation management. And then right now, Google, my business is an on or off, but Google my business. And so there’s a few different permissions working here at the same time. So since we had just launched our GMB management, we had kind of prioritized setting the permissions up for that because we didn’t even have access to it until recently. But we’re going to be building all those out. Ok, so you could turn it on or off, but GMP is just like leads.
[00:40:35] Those work with two sets of permissions at the same time. So let’s think about this for weeks and then we’ll talk about the GMB. So when you set up a user, if I go here and I create a new user right, I have the option to add them to. Companies. Right, so jobs. So if I just choose this bear removal within the CRM, they’re only going to have access to like companies for this very mobile and that’s the same for the GMB. So if you just assign them to the jobs are associated with the company and then you can assign user level access to the company. So that allows you to decide which ones they’ll have visibility to. But we’ll we’ll be changing and adding a bunch of permissions relative to the GMB module about like the different areas that maybe they maybe you don’t, maybe you want them to be able to view it, but not edit like for our clients, right? So we will give you those those types of permissions, right? So a lot of flexibility with how you can set those user up and more to come. Any other questions, Jeff? Yeah, we got a whole stream of them. Dave is asking, How are we handling the change or rebrand of Google my business to Google business profile? I know it may be a little early on that answer, but I refuse to acknowledge it.
[00:41:53] Yeah, I don’t. I don’t know. I don’t know. I’m not really sure what implications that’s going to have on our end. You know, we haven’t tried to like rank for like GMB stuff. So like from a search that’s not going to affect us. We’re still logging into the same thing. You know, I guess at some point we may need to rename this within our system from like GMB to what’s it going to be gbp GBP. Maybe? Yeah, yeah, just sounds silly. So but I don’t really see other than a renaming of it, I don’t really see the effect that it’s going to have, but I guess we’ll see if there’s something I don’t know about. We’ll have to change with the times there. Patrick is asking when you have a GMB with no address, how does that affect the stability or longevity of the GMB? I guess he’s talking about phone verify. I don’t know that it necessarily affects it. I think that if it does have the address, then I think Google maybe views it with more trust. I would love to hear Jordan. If you’re still if you’re still tuned in, I’d love to hear your thoughts on that question. So the question is like how does the visibility of the address on a GMB affect the longevity of it?
[00:43:07] So it doesn’t necessarily affect the longevity of it, but based upon testing, it definitely helps with proximity. But unfortunately, it’s all comes down to threshold and risk tolerance. Like if I lose a listing, it’s not really the end of the world for me because I can get another one up. But by nature, the way proximity works, it’s it works better and it does have a little bit of a trust factor. If the address just showing because with Google, there are API picks up the listings a lot quicker and they index a lot faster. So like if any of you have ever tried to create a new GMB and the address is hidden, sometimes you won’t see your listing with a keyword search for like five, seven, 10 days. That’s the reason why. So just know that there is some advantages and disadvantages, but with the way most of the industry is, though, is that most of them are going to require it to hide the address. Otherwise you will get flagged. So it’s kind of just one of those things. What what do you want to risk doing so?
[00:44:16] So, Jordan, that that is kind of like what he just said was exactly my understanding. And one of the things that we started kicking around was the idea of leaving the address there for like a week or two and then and then hiding it. Do you have any thoughts on that strategy?
[00:44:32] It’s risky, too, because once it already goes to the full index and the filter system, if you try to hide the address after, you’re probably going to have to re verify the listing or it’s going to get flagged. Ok, so don’t do that then. Right? Same. Same both ways, too. So if you hide it and then try to add an address again, it’ll probably get flagged or ask you to verify the list, right?
[00:44:54] So any of that change kind of like rattles the boats.
[00:44:57] Yeah, the four main things that people need to pay attention to or the address category name actually all five. So category name, address, phone and website. So those five main things are what will trigger something to get flagged.
[00:45:16] There you go, guys. Best practices. So we’ve got a question.
[00:45:19] Yeah. So this is geared towards service businesses or brick and mortar businesses because as a service, I don’t want anybody coming to my house or wherever it is, what hotel I’m hanging out at.
[00:45:32] It’s not about necessarily what you prefer. It’s more in the sense of like, like, I’m the same way. Like, I’ve owned a locksmith company for eight years and like I’ve had people show up at my house, but there is an advantage of showing the address. It’s not. I’m not saying like, you won’t be able to ever rank your service trade business, but there is definitely a factor when it comes to proximity. Now there’s things that you can do with service rated businesses to help help with that. But any any listings that show an address that’s always going to have a bigger advantage.
[00:46:06] So you’re basically saying that if there’s if there’s some way you can add a disclosure onto all of your messaging that goes out, then that’s better than hiding the physical business address. In other words, I’ll make a post on my my GDP and it says, you know, we’re not taking customers or appointments at our present location.
[00:46:37] I don’t think you’re going to. I don’t think you’re ever going to like, honestly, nobody’s reading the content on your site. People are going to like,
[00:46:44] They’re going to make it. This is on the business profile. Right, right.
[00:46:47] But I’m just saying, like no matter what you post, whatever message you try to deliver to prevent somebody from coming
[00:46:53] There, no, no one’s going to people very post. They’re really for ranking. It’s pretty rare that users actually read your posts. Now, when it comes to like I mean, if you’re working with like if you’re like a locksmith or garage start company and you’re working from home, yes, you can probably get away with it for a little bit by showing your address. But realistically, you’re going to probably have to hide it regardless. So again, it’s kind of one of those things like, yeah, you may see it in the wild with what other companies are doing, but it is risky.
[00:47:28] So yeah, I’ve found that with the agency on on the GBP that for GMB, that throwing coupon codes in people actually read that, which is nice. But I understand what you’re saying as well. For the most part, they don’t. So. Hey, I appreciate the clarity. Yeah, yeah. My pleasure. So one question on that in terms of showing you’re hiding the address with whatever niche you’re in. Is there a rule of thumb to kind of help you determine? I’m in x niche. I should or should not
[00:48:06] Have my address show. So the biggest ones that I look for are mainly so the highest like quote unquote span niches that Google is looking for. Look at what’s in the local service heads. So a personal injury that’s that should be like your main focus. Like if I’m getting into this niche, is it showing a local service? That’s because there’s a whole reason why Google even started that platform in the first place because they’re trying to get rid of all of us, right? So those are like the main categories that you want to look at, whether to determine whether it’s a good idea to hire the address. I will tell you like, that list is pretty strict. I have like 15 locksmith listings in my area and all the addresses are hidden. I don’t have a single
[00:48:47] One that’s showing, so clarify. That’s the Google local ads that
[00:48:52] Service ads like I can, I can
[00:48:56] Thank you again. Yeah.
[00:48:59] Hey, JP, there’s one more question specifically to you about adding an address to your service GMB. I run a mortgage company out of my home and don’t want people coming to my home. So how can I get a GMB at a different location, not using a postcard method? And if I do rank and rent for the mortgage loan niche, how do I get many GMB with the with some with address and some without an address?
[00:49:22] Yeah. So the ones that you’re going to show and address, I mean, technically like mortgage, you could probably you might get away with showing it at a home address. But again, if you don’t want people, if it’s like your personal address, you don’t want it to show, then just hide it. But it’s unfortunate. Like, it’s pretty tricky with even trying to get like a virtual office because Google is pretty smart with those. Yeah, you might get away with being able to put a mortgage listing out a virtual office. But like for like a locksmith, there’s no way in hell. But I would try that. There’s there’s still several like virtual offices that are still privately owned that aren’t like a Regis or cloud office that you could probably get away with. So I would start with one of those. First, they’re usually like 50 to like 80 bucks a month.
[00:50:16] Yeah, for that niche, that sounds like
[00:50:17] A good, good way to do it, just test and see what happens. Yeah, I just posted the link in the Zoom chat here, too, that shows the categories that are in the local service ads.
[00:50:26] Oh, cool. Thanks, JP. I appreciate that. Patrick Dave is asking, what is the URL for the public roadmap? We don’t have a public roadmap yet, that’s something that that we’ll be getting out there. We did. I do have a little bit of hesitation with with kind of sharing our public roadmap, but we’ve kept it internal right now. One one thing we’re going to start to do is we’re going to be a lot more active. We’re sending out updates via email. And we’re going to be kind of mentioning some of the some of the what’s what’s coming down the pike stuff in those as well as on these calls. But we’ve already seen that there’s been some people who have done their best to try to copy, copy some of the parts of our system, even taking it so far to use actual screenshots of our stuff, which is. Funny and, you know, I take it as a compliment, but we’re just kind of holding back on everything that we have coming, but I’ll tell you, we’re working really hard on some big stuff. For those of you guys have seen over the last 12 months, I think the functionality of the platform has more than doubled and I just kind of mentioned and drop it on the on the calls. What we have, so we do have the we have reporting that we’re about to have out the white labeling our mobile apps and then we have some huge updates that I’m hoping that those are further down the road. I’m not going to get into those, but I think those are just going to be it’s going to change everything. So really excited for those. All right. So well, one more one more question.
[00:52:07] You know, it’s more of a
[00:52:08] Functional question here. You have a dashboard that we can mark calls as a leader, not how to clients do that at a client’s mark the market lead or not? Yeah, let me let me share my screen again and I can Jeff give me a thumbs up? You can see my screen. Or someone? Yeah. Ok, cool. All right, so. You’re going to want to be in the CRM area, and if you go to a website for so just don’t let the name confuse you, the website forms control a lot of the lead columns and stuff. Hindsight, we probably should have chosen a better name, but I’m going to come in here and I’m going to choose this like edit form. And you will see that we have the ability if we go in here. We can decide whether. If we’re on the form that’s associated with the company, we can go in here and we can click on this little person icon and there’s an option here to allow for client editing. So if you have that visibility, then you would provide access to your to your clients or to whoever you want on a field level. And then they essentially could come in here and so they would go and look at like so as I mentioned, they’ll only have access to the leads that are assigned to them.
[00:53:28] Right. So imagine that this is Dwight from Dwight’s gym for muscles. I would come in here and click on on view, and then I would enable editing. And for me, since I’m an admin role, all this stuff is editable. If it’s a client and only part of this, then it just simply won’t change like this right here. You can’t change the company that it’s associated with. So this this is what it would look like. So the fields and then they would just come in here and they would edit that field and update it. You may have already shown this, but he the same person asks the question on the client view, I can’t figure out how to get the numbers and names to show without clicking into each individual lead. Oh, yeah, sure, so what you can do and I’ll tell you guys, these patterns exist throughout the entire application, so once you learn these, it’s it’s you’ll know how all the other parts of the application work. So all the time, whenever there’s the list, there’s a columns button here and you would just come up here and select. So if I wanted to show like Street, then I would do that and click Save.
[00:54:29] And that would show it here, right? So you can see now the street column is is showing up right here, right, with a bunch of weird made up streets. But so that’s kind of how you do it. And then these icons here, these gear icons mean that that this is one of the fields that came with the system. You want to try to use those whenever possible. They’ll just make your life easier. These ones here with the little pencil, these ones are custom ones and you can make as many as those as you want, but you can add any of these to this view as well as search by them, which kind of it’s a really important feature. It’s kind of subtle, but it adds a ton of flexibility because essentially you can bend and twist the system to be whatever you need it to be. Measure what you want. Track what you want. Allow editing so it gives a ton of flexibility. So you would just kind of to make new fields. You come in here, you want to make sure that you have the associated company so you can see this form is associated with these companies. And then I would come in here and I could add new fields.
[00:55:30] But with the custom one, these are the predefined ones up here with this gear icon. So some of the advantages, for instance, is like this right here is using Google Maps. So when you if you’ve ever been on a website where you like, start to type the address and it kind of like fills it in for you. So that’s like one of the advantages with using these fields is that you can like it will auto complete the rest of those, but you can just come down here and make a new field. You get the field types, text, checkbox, radio, all these different types, and then you could build out your own fields and add those to your forms. So that’s kind of how that works. And then if you wanted to just one second, I know this question. This is this is the area where you would assign a field like, so these are the companies that are in my system and these are the forms that I’ve created. So this is where I make the association between the form type or the form that I’ve created in the company that I want to use it with. So I think that was Dave Stowers that was raising your hand. Did you have a question, Dave?
[00:56:26] Yeah. Is this very much similar to your short code since you’re already showing us a little bit about Spintex?
[00:56:34] Um, I guess I don’t understand your question trying to think is a similar to short code, so code. So this is the this is the form. So like these forms, we call them website forms, but they have a few different purposes in here, right? So one is that you can embed this on a site, but you’re not. It’s not all that they do. Right. So and you would get like a piece of code. So maybe that’s kind of like similar to short code where you’re going to embed this on the site.
[00:57:01] It would be last underscore name and it would just show up as the last name of the customer. That would be a short code.
[00:57:10] Yeah, I understand what a short code is, I guess I don’t understand the context of the question.
[00:57:15] So if you’re putting together forms and you’re having to send emails out for reporting or whatever, is it going to pull that in?
[00:57:24] Oh yeah. So OK. So like when we go into the automations and we go here, we do have some short codes that are going to pull that data in. So if I was going to send an email, I could come over here and drop this name, right? So there’s your short code, right, where it can substitute these in as variables. So for those of you guys who didn’t see on our previous automation stuff, I could say hi, and that’s going to pull in the name. So imagine this is like coming trigger for this. Well, we’ll make it a form submission. So this is coming from a form. Someone fills out a form and I’m going to send them an email. And so like this will be. Hello, from Bob’s very mobile or something like that could be the the subject, and this could be Bob. The bear master. Right. And I could say hi. So that’s substituting in that person’s name. And I can pull you and pull in the client’s name and say so in this case, it would substitute in Bob. This is Bob.
[00:58:35] Whereas in those codes are listed down the list of what you can use versus what you can’t use as you
[00:58:43] Can just drag and drop them, so there’s
[00:58:44] Not really a list you can
[00:58:46] See. I’m just like grabbing
[00:58:47] This and then I’m taking over here and then it shows up here,
[00:58:51] Right? That’s awesome.
[00:58:53] Yeah. So it makes it really flexible to do that. And then you can also include buttons with this,
[00:58:58] With links to other part of the applications. If I click this, it’s going to like this one for a preview,
[00:59:03] Then it’s going to link to the funnel.
[00:59:05] And this is the bob. This is Bob the bear master. How did we do? Is it LinkedIn or is it LinkedIn to the reviews as well?
[00:59:16] It pulls the link to the funnel so you can kind of see right here it’s got this
[00:59:20] Button and this if
[00:59:22] This button option right here, I said include button and then the button link is a review funnel. Or I could do like one to the lead details. If this was going to a client, maybe I want to give
[00:59:32] Them like a quick link to the
[00:59:33] Actual details, or if I wanted to send them to some other who knows what weird website
[00:59:39] Then I could. I could do that there.
[00:59:41] Awesome. Patrick, I do ask a lot of questions that are for the good of the group.
[00:59:45] Yeah, yeah. Hopefully some people are getting some value from this stuff,
[00:59:49] So I’ll go ahead and show up now. Yeah, no
[00:59:52] Worries. Spencer shared that he just got his notification. His first port phone numbers is complete, so he’s excited about that. The awesome Spencer and then Will is asking. He’s applying for the API. What if his agency doesn’t have a GMB? Can you just use one from his Legion sites? What should he do? Patrick? Yeah, I believe that you can. You can do that. I am not the person that’s like, obviously, I’ve got a team of people and I’ve got someone that’s assigned to all the GMB API stuff. So that might be great to to post as a question in the group, and we can make sure that that they respond. I believe that would would work. I don’t see why it wouldn’t. I think maybe your chances of success would be higher with an agency. But I think it would work just fine. Cool. And then Neil is sharing that he just had to win a first audit requests from some group posts he did this afternoon. Congratulations on that. Patrick is asking, have you guys had any luck getting GMB using a hot spot and your
[01:00:54] Cell phone don’t mean my response?
[01:00:57] Oh, you’re
[01:00:59] Ok? Jp saying. Sometimes you can
[01:01:01] Don’t mean that it’s it’s only for the Zoom group. Ok, gotcha. Yeah.
[01:01:06] Ok. So if you’re not on Zoom, you might miss out on on some information. But we’re going to we’re going to keep that one under wraps a little bit. But it sounds like the answer was mostly no, though, right?
[01:01:18] Jp yes and no.
[01:01:21] Yes or no? Ok. All right, cool. So, Jeff, where we caught up on questions, we’re caught up right on. Ok, guys. So this is a really important piece that I am super excited to have for you guys. So one of the things that we’ve struggled with as our agency has grown is like, even though we have this awesome tool with all this information is reporting, we’ve got so many different legion sites. I think we have close to four hundred, right? So different things are happening all the time. Things are changing our traffic stepping. All this stuff is happening. It’s been hard for us to keep up. It’s also Jeff’s job to keep our clients informed on like. And to make sure they’re happy, right, so we’ve kind of like Jeff as our client success person to make sure that our clients are doing good and that they’re happy and all the stuff. So this is going to be great for him. So what this is, is it’s going to allow you to make a report or a series of reports. And this is. Just a mock up right now, we don’t have this built out. I’m still kind of like going back and forth with my designer and let’s just kind of go through it. So the way it works, this is a page that’s going to display our list of reports. And if I want to create a new one, I will click here and I need kind of like something that’s going to be the topic of the report in the future. We’re going to mix these together, but we’re going to start with like the basic version and then expand on it. So that way, you guys can start to enjoy the amazing benefits of this sooner. So let’s say that I pick like GB. Ok, so this is where I can start to pull in all sorts of different. Well, it’s really what? Can we scroll bars are fake? Hold on one second. I’m going to stop my share and move this to a different screen that’s bigger.
[01:03:20] Bear with me, man, plus or command minus.
[01:03:25] Yeah, it’s like this image, though it’s not. It’s not. It doesn’t function like normal stuff does, and it gets all out of whack when you start trying to. Stretch things, OK, cool. All right, so this screen is bigger, so. Ok. Are you just one down here? Ok, so in this example, you can see that I’ve got like all these different things that are related to some of our related GMP’s. We’ve got stuff about heat maps, so I can essentially create a report with information that is from different parts of the application. You can see that we’re starting to bring in like total views. So this is pulling in our Google Insight data, right? And this is pulling in reviews that we, that should say replied, this is our scheduled post. So all sorts of different information, right? And then notice up here we have this compare function, which apparently doesn’t work on this. Screen, but we’ll show that in just a second. You also have the ability to schedule this so you can schedule these reports and then you can have these reports sent out to different emails to users in your account. So if you have like this Kristen Watson person or whatever is one of your clients, then you can have that sent out or you can send it out to someone else. Notice that you can include a logo. So these will this isn’t where the logo part is going to be. I don’t think it’s very unintuitive here, but the idea is that you’re going to have like be able to create this like mixed data report that’s branded and schedule it to be sent out. So it’s a great way for you to keep track of things within your business. It’s also a great way for you to just give your clients more information on a weekly basis.
[01:05:07] And you know, if we kind of understand what this is and we go back and we go in here again, let’s look at companies this time because I think maybe companies will have a little bit better information. So here we’ve got like leads and calls and forms, and this is how many jobs are associated with this company. Here’s the heat map average. We’re going to be adding in a field where you can put in the amount that your clients are paying you. So that way we can calculate cost per lead, which I think is going to be really nice. You can see that we’ve got Google Analytics traffic reviews, whether that’s total reviews, you can have bounce rate. There’s all kinds of different columns that we’re going to have in here. And then what’s really cool is we’re going to give you the ability to compare over time periods. So if you want to compare like, hey, here’s the leads for company one from this time period, right? Let’s say I go, Gosh, this is confusing on how to use this. Ok, so I’m going to compare this to some other dates. And I think if I click apply, this is kind of what we’re going towards is you’re going to be able to have this kind of, hey, this is how you’re performing now versus performing later. And then kind of the next step after this is, OK, let’s start to get notifications. We run these reports and maybe I want to get alerted that my my Google, my business bounce rate just went up or my traffic went down. I think your screen, I think you’re showing the wrong screen. You’re on call
[01:06:30] Logs on, Oh my god,
[01:06:33] My bad. I didn’t
[01:06:34] Notice that. Oh God. All right. You got to start over from the beginning. You? I can’t take this guy. Are you sure you going to Europe, man? You sure you’re going to fill
[01:06:46] In for you, end up in Japan or somewhere? People are still saying this is awesome, so I don’t know what they’re looking at. They’re looking at these call logs.
[01:06:55] Patrick’s missing in Europe can’t figure out the screen, right?
[01:07:00] All right. Can we see the screen now? Yes. Ok. All right. So we’ve got we’re going to jump right into the computer feature. So the ability basically to compare your your whatever columns you set up, this is going to be completely customizable where you add in your own columns and then you kind of have a comparison. So this would be, for instance, company one leave count looks like this one is up 40 percent where it was 20. I’m not sure on the math on that, but this is just a a mockup, right? So you kind of get the idea that, hey, this previous period it was 15 and you can kind of set these date ranges for what you want it to be. You can set the columns and then you can turn on the comparison. We can start to get this information about what’s happening in our business without having to go through and say, OK, is this company still doing good? Is this company? And then the idea is to be able to set alerts. So maybe if this number that says forms forms are down 12 percent, right? So maybe I set a threshold up where, hey, I want to get notified if this drops by more than 10 percent because like, obviously there’s going to be some standard variance that’s going to happen.
[01:08:09] Right. So being able to see that and get notified of it is something that I think is missing in our agency. And you know, for those of you that are are scaling and building this out, this is really important information to keep track of because you need to find out about this as quickly as possible. Something like if you if you just lost a GMB, you need to find out if you’re like, say, you have like us. We’ve got four hundred websites in our website. Traffic starts tanking and our bounce rate goes up to one hundred percent. So there’s been times where we’ve gone and looked at our sites and we realize that says like database error like the website’s not even essentially like we didn’t know it, right? So stuff like this can help you like in that example, you might want to use some kind of like uptime monitor, but there’s a lot of things going on and to be able to get this information, maybe the competitors are creeping in on you, right? So that’s, I think, going to be really good for us to be able to kind of have a dashboard and reporting on what our business is doing, how our companies are doing right. So just to kind of go back over this, this page here would represent the reports that we’ve created.
[01:09:18] I want to create a new report. I could do this. We’ve got these four topics where it could be companies. So we were just kind of looking at that company report where we’ve got kind of all this possible data here. If I want to do GMP’s, I could set up the GMP reports and I could show all sorts of stuff relative to the GMB. If I want to schedule it, I could come here and click on schedule and decide what frequency. I want this to go out from here. This is where I was saying you could send out an email, you could select a user in your account or you could send it out to somebody that’s not in your account. If you check this and put their email in there, this will. This logo is not going to be here, it’s going to be on the other screen, but you’ll be able to make a branded report that you can send out. So maybe you want to send this out to your client every 30 days, right with their list of leads. So you’ve got a few of these different. Topics that you can build the report on, right, so we could build it on. I don’t know if we have the leads one in here, so this could be a list of leads and then you can do it for users.
[01:10:25] So we know that maybe. Like. One user might have a bunch of companies, right, so we could have like a client report that would be a user where like, Hey, I don’t want to send a or I mean, you could essentially do it either way because you’re going to have the option to filter what users or companies show up. Right. So you could kind of build this and structure it however you want. So I think it’s going to be really powerful to have this flexibility in here and have this this reporting for you. And we’re going to continue to add to this and I’m going to try to blend in as many parts of this entire system into this, into these reports as I can. Cool. Jeff, any questions on this stuff? Yeah, you answered it as far as like scheduling and automation, I just think that this is an amazing feature that could really help keep tabs on everything as you scale these things get out of control. And we found ourselves on the wrong side of the eight ball on a few situations where we didn’t have information that could easily easily have been pulled in one of these reports. So I’m really excited to implement this in our agency.
[01:11:32] Lead heat map, Patrick Lee, the heat map
[01:11:36] That is definitely coming towards me, that’s all that’s on my that’s how am I? Do not tell, OK?
[01:11:43] I do not know.
[01:11:46] Grace is asking, can you show the in view of the report? No, I don’t I don’t I don’t have that part of it done yet. We just kind of like so our processes. I draw these ridiculously stupid looking sketches and then our designer makes it look beautiful and we go back and forth on this. So we’re still in the stages of of kind of like prototyping this. I don’t think this is going to be like a super complicated piece to build out. So I think it’s going to come pretty quick, but we’re not going to start building until we get it all dialed in and we don’t have it all the way dialed in yet. So that’s one of the pieces that’s currently missing. Yeah, those those sketches are proprietary, we can’t show that they look they look like someone who’s never seen a pencil before. All right. Do we have any additional questions? Oh, we just got one from the heat map for the heat map contest, will it count if we do a heat map for an IPO CEO? What does that mean? Well, send them through email or messenger or a small business owner? Yes. Oh, small business owner. I’m not sure how we could.
[01:13:00] Track that maybe we could find a way to track that. I would love to say yes, because really the point of this is to try to like get you guys to use this as a prospecting tool and we just got to make sure that it’s fair. Like I said, there’s a cash prize. It’s five hundred for first, three hundred first, second and two hundred for third place, so. But I think what we saw last time, I think Adam McChesney got second, but he landed fourteen thousand dollars in business. So what you get from this is not the prize money, it’s it’s like really the mental switch towards doing the work that’s required to kind of like. Scale your business, right? Paul. All right, any questions? Can I still get in the contest? Yeah. Join the contest. I think one of the things that I’ll be adding to the contest we’re going to, we’re going to run the contest all the way until the end of the year. So Spencer seems to be the person that is really going after it. And I. I would love for for somebody to give them a run for his money, right?
[01:14:08] And I’m thinking about it.
[01:14:11] Go get it, man. How do we enter the contest? What are we doing here? Yeah, so we’re going to share. I shared it last week. If you look at last week’s call, you’ll see a form. I’ll share it again and I’ll attach it to attach it to this, to this call. So regardless of what group you’re watching this from, you can you can catch that form there and sign up. And then there’s just a log as you go and you make these posts, you kind of log this. So we’ll have a leaderboard. So people kind of know, know where they are neck and neck. Yeah, that was the next question. Where are the results posted as we go? The leaderboard that yeah, I’m probably going to build it directly into the application, so you’ll be able to see the leaderboard from within within the platform. I’m thinking about too, offering I did this last time and offering some sort of like coaching for the weekly winner. So that way, you know, there’s reasons like, Hey, if you’re if you’re losing the contest, there might be some. There might be some benefit to winning the week, right? So. Doing like an hour, one on one coaching call where we’ll dive into your business and try to figure out what’s going on, so. So kind of I might start that just for the first week in December, just because with like the holidays and stuff, I don’t really want to be responsible for that right now.
[01:15:31] Somebody is asking about where Spencer, what Spencer status now. Just, you know, don’t say a million points. Yeah, just don’t let that deter you. Let it motivate you. Yeah, that’s right. Posting that in a leaderboard, I think he I think he’s done like 40 of these things so far. But I’ll tell you what, when you don’t at the beginning, this is kind of what happens at the beginning is you have the ability to set a bunch and do a bunch, but then you start getting appointments from this and then you’ve got to like, deal with fulfillment. So your ability to do more of them starts to go down. And that’s really a good thing. I mean, it might be a bad thing for your chances of winning the contest, but it’s a great thing for your business when you’re starting to have to like, worry about fulfillment because that means you’re closing deals, right? So that’s he’s going to be hitting that way here pretty quickly, and it’s going to give you guys an opportunity to catch up. Right on, we have a question about cost per lead, Sharon is asking never done cost per lead, but the column actually calculates X amount of leads based on the time of the call and amount agreed to. Yes. Just so you can kick out the calls and stuff like that or calls that maybe aren’t. Let’s just get let’s get a little more clear on that.
[01:16:43] So the idea for this column is right now, this isn’t what you’re charging your client. This can be like an internal number for you. So here’s a situation. I have a client that is in Ohio and he’s in like three markets, and we didn’t realize that we were sending him like. Like two hundred and forty leads a month, like we just we didn’t know we have a lot of clients, we’ve got a lot of numbers. And so the idea is like put in for the client you put in. So like, imagine this client is named Patrick, right? So I put for this Patrick Chan and guy, I put in how much he’s paying me. And then this will calculate how much this person’s paying per lead based on, like like if I have them on a monthly fee. So let’s say I’ve got him on a two thousand monthly fee and I send him one hundred leads, right? So then I can use that to figure out like, OK, he’s what he’s paying per week. So if it starts to get out of control, then you can get the heads up. Or I mean, it can go in both directions, right? You’re probably going to hear from a client if this number gets to be too high, this number starts going up and this will be one of the ones that you’ll have to compare feature where you can look at this month over month.
[01:17:58] So it’s I think it’s a really good thing to have one of the things that that Jeff and I, you know, we I’m a part of two different coaching programs right now for myself to get coaching so that we can continue to move our business forward. And one of the programs they’re huge on, like building a dashboard and having metrics on your business. So I’m working on that in my agency where I can get metrics on everything like, for instance, one of the metrics that that they’re saying is like, Hey, you need an average support ticket time or the time to first response, like all these different metrics. So what does that look like for our marketing agency? And then how do we use this system to give you those numbers and give a dashboard where, hey, if I can only look at a few numbers, I can get the health of my business. So starting to be able to build these reports is kind of moving us into that direction where we can really understand the health of our business and the health of a client to help the website by looking at some of the numbers we’ve got. We just need to position it and display it in a way that’s that’s easy for people to have access to. Yeah, this is what separates a real business owner who’s scaling,
[01:19:04] I think from an agency standpoint, I mean it, it’s amazing how important these numbers can become
[01:19:10] When you have as many clients as
[01:19:12] We’re getting and all of that. Yeah, I think one thing I would add in there is average call time. I know it’s pretty minimal, but when you start getting into like service businesses, it’s super important. I used to train a lot of like dispatchers and how to make sure, like you, make sure the job gets closed. So that would probably be another column that I would add in there. Just my recommendation.
[01:19:35] Yeah, yeah, absolutely. I mean, this is by no means like a comprehensive list. These are ones that I kind of provided. One of the ones that I really wanted in here is this stuff here on the end is like missed call percentage, answer call percentage, voice mail percentage. Yeah, like we had a client reach out to us. Two weeks ago and he was like, Hey, you know. I can’t pay you in November, and you guys haven’t been sending me enough leads, and we kind of went at the numbers and I’m like, Answer your phone. Answer your phone, man! Because he had missed 90 percent of his calls in the last 12 months. Like so it wasn’t. There wasn’t a like. Obviously, I could have found that out and figured it out, but it wasn’t a number that was in front of me. And when you’re like running two different businesses, managing a bunch of people and you’re trying to like scale these like, it’s really easy for this stuff to slip through the cracks. So this is going to look bad on your legion to right. If your client is not answering the phone, you’re going to get bad reviews eventually, because these people that are calling are not often not getting called back and they’re not going to be happy and they’re calling your legion and they’re going to, like some of them, don’t care, and they’re going to call called back by other people. But some of them, some percentage of these people are going to be pissed off and are going to give you a bad review. I’ve seen it on a lot of my legions and this will help protect against that and make sure that we have the right people there.
[01:21:04] And if they’re not, if this number is too high. It’s going to be really hard for them to pay you what you’re what you’re sending like if they’re missing 90 percent of the calls. This is why this guy can’t pay his bill, right? He’s not answering his phone, so he’s not getting the value from what we’re sending him. So that’s there’s all this stuff is related and you’re going to see these trends right. So having this information delivered to you. The first thing I’m going to do once we get this live is I’m going to set up weekly reports, I’m going to build out my own and I’m going to every Friday. I’m going to have this delivered to me, and I’m just going to spend an hour every Friday going through this and looking for things that, look, this is out of whack like. And then we can make an adjustment. And so that’s that’s why Jeff, like Jeff and I have been trying to get our arms around. Our business with with this, and it’s like it’s been a struggle because we don’t have this information easily accessible yet, but we will with this. Yeah, you have to dig for it in the way that the systems are set up right now through through other call platforms and whatnot. So that’s the problems that this platform is trying to solve. It’s amazing. We had a call from a client today who was saying he wasn’t getting any leads, and it turns out that
[01:22:14] Maybe his employees are taking those leads and
[01:22:16] Maybe as closing the jobs and selling them out from under
[01:22:19] Him.
[01:22:20] And, you know, just having having the data all in one place where you can kind of like tune in and get notifications and all of this. I mean, I’m looking for this to be a complete game changer in our agency, for sure.
[01:22:33] And also to you, be surprised how many people actually aren’t using the message feature and GMB. And actually, I still get quite a few leads that come through that. So that’s even something like you have to coach like your clients if they’re if you’re just doing client work or even lead gen like you guys should be also checking those messages as well.
[01:22:54] Yeah, yeah, absolutely, and and we’re going to be building that in as well to this messaging, and here’s the idea is as we launch our mobile apps, when those messages come through, having those be routed and being push notifications that we can respond to and assigning a message to a client saying, Hey, if like if I sign this GMB to this client and that message comes in, then they can be responding in the mobile app and that can go back through and be responded to in real time. So they have this like two way conversation that’s happening. It’s like, how can we give our business owners the tools they need to be to maximize their business when we do that? We add a ton of value, and that’s kind of my goal with this. It’s like, if the same strategy with you, how do I give you guys the tools that you need to be more successful? If I can do that, then you guys are never going to leave this platform. So that means that I have to do that for your clients, too. And that’s kind of what we’re trying to do with a lot of these things and do it in a way where a person who works on trees or concrete can understand it, right? It has to be very intuitive. Not like super techie. Cool. Do we have additional questions? Yeah, we’re bouncing around here. Dave is asking back to the contest. Does this mean that the contest is based on the number of heat maps or is it based on the amount of new business revenue generated? It’s going to be based on the number of heat maps shared is kind of the strategy that we’re using.
[01:24:25] New revenue generated is. You know, I thought about doing it that way, but I wanted to kind of. So there’s a big gap here with with sales for people, right? And I think by using a metric that’s going to create more sales and measuring it that way, it will like neutralizes the playing field a little bit. Previously, we included like new revenue dollars and we had like a points multiplier and it got complicated. My plan is moving forward once we get our leader board stuff built in. We’re probably going to do different types of contests every month and really just gamify this and set this up so that we’re playing all these games making it fun. And then like, let’s gamify what is necessary to run a successful business. Let’s let’s let’s do it in a way where we’re kind of like pushing people towards what has helped us build our agency and what what we’ve seen with the other people that are successful, the steps they do. If we can create games that moves the behavior in that way, I think it will help move your guys businesses. So that’s how we have it set up right now. Cool that Dave is asking Dave, you want to ask that directly? I’m not sure I really understand what you’re what you’re asking there, not the contest, but a response to others. Or where he went? Ok, well, there’s another question.
[01:25:52] This is kind of a can of worms and we’re getting up on an hour and a half. But Patrick is asking, what do you recommend to build out rank and rent websites? Gutenberg, WordPress Elementary and then JP said that he uses business sites. So I don’t know. This is an interesting question. So I’ve seen a lot of people have success with the business side since J.P. mentioned we use WordPress, I have been using. I honestly, I don’t know the the builder that we use. My team is managing all that stuff at this point. I know that William Jones recommends Gutenberg. We recently updated our plug ins, so they now support Gutenberg as well. So any of the people that are on this call using that, you’ll find that installing our WordPress plug in will allow those form submissions to be pulled into our platform immediately. I think, like the business site strategy like that seems like a way to go really fast and not have to deal with all the nonsense. And Google loves their stuff, but I’m not sure what the the long term implications because we haven’t gone down that road much. So all of our stuff in what I recommend is is is on WordPress. It’s just like we have four hundred sites and it’s one hundred and thirty dollars a month. I’ve heard of some platforms charging as much as like twelve to fourteen dollars per month per site, which just as you scale, that seems like ludicrous to me.
[01:27:13] Yeah. Yeah. The reason why I switched to me and the business sites is just because indexing is such a pain in the ass right now, and I don’t really see a whole lot coming from startups anyways. So for me personally, I mean, I’ve been in this space for almost 15 years. To me, it’s just the waste of time. I hate building sites. I can range and be super quick. I can throw in 10 in a market and be fine. You get more calls from GBS than any search site. So I mean, at the end of the day, I mean, to me, like a lot of the trends that I’m seeing just because of the indexing issues, it seems to me like Google is actually loving HTML sites even more than WordPress. So I have like I bought a couple of tools that uses a WordPress platform, and it also builds a static HTML page for like a location page. So it does get indexed like super quick. So just because of the indexing stuff right now, I just kind of even like my business sites aren’t even indexing. I just use it just to have a website up for for my listings. I gotcha.
[01:28:13] So then you’re with these business sites, are you? Is building backlinks to your site, a part of ranking your GMB or you just kind of like lying?
[01:28:24] I mean, links is probably kind of like my last resort. I mean, I kind of have my own little methodology to rank in maps, but definitely using a business site just because it has a. If you look at the DA on it, it’s pretty high. So in Google, of course, loves their own stuff anyway, so you’re going to get a little bit of a natural boost. But I mean, for the most part, for me, it was just trying to build out WordPress sites and doing like mass page and trying to get them indexed. It just becomes such a pain in the butt. It just I prefer just working with the business sites and just working with GMB primarily.
[01:29:01] Yeah, it seems like a like a faster way to go. Right? Yeah. There’s a question there JP. Do you find a lower suspension rate with Google sites?
[01:29:11] Has nothing to do with that. Unfortunately, I wish it didn’t, but I did notice I even saw a little bit of a boost because if you if you create the business site, they actually offer a way to buy a domain through Google. I even saw like a slight boost by buying the domain directly through them, and then they just transfer and redirect the business site to that domain through Google. But to me, it’s like I’m building a few hundred at a time. I’m not going to go buy a bunch of domains and spend time and money throwing up sites. It just for me. I’m a big maps guy. I’ve always have been. That’s what I stick to. We’re at all.
[01:29:52] Kyle, your your hand up. Joseph Graham, Okay, I’m sorry. I’m sorry. I had to just cut everybody off. Okay, I know this has been
[01:29:59] Answered before, but like,
[01:30:01] I’m losing a lot of a lot of reviews and I don’t know how to send mass request. And that data for me just showed with everything
[01:30:10] That’s the percentage and stuff.
[01:30:11] Do we have access to that or not? Yet that’s not live yet. That’s something that that’s not a prototype for what we’re reporting module that we’re building. I’m hoping to have that line before the end of November, but it’s not live yet. Do you have a question? Yeah, I just wanted to pop in.
[01:30:29] Patrick said that I just thought when I was able to hop
[01:30:33] On board the GMB API, you do need a company
[01:30:37] Gmb that’s related to your agency.
[01:30:40] You can’t just use a random one. It doesn’t work. Google really takes a strong look at that. So. Just wanted to give that answer right off the bat, so I think that was that was will that it ask that right?
[01:30:52] Yeah. So yeah, could you could you say that one more time? Sorry.
[01:30:57] You know, it’s worth the time to go build an agency GMB to and a website. Ok, because your chances of getting approved for the API will increase. And for those of you who have applied and been denied. Go look at your eight, go look at your agency GMB. Make sure you’re a marketing agency or an internet marketing service. Make sure that you have pictures of yourself, your workspace and you’re just General Office area.
[01:31:32] Those it has to be a domain email to don’t use like a Gmail.
[01:31:36] Yeah, it has to be like developers at your agency domain. Yep. While any other tips you want to share about how we could kind of expedite this grab API process? When you say to expedite, you mean speed up, so what are you talking about exactly? Is there any other steps or things that they should have in place that would help them be able to get the approval faster? I think the main stuff that I’ve laid out is have a developers at your agency email, have a website that has your information all on it, have a GMB that has that’s for your agency, that has the things I mentioned earlier about having your images that are local to you, that are have pictures of you, especially with Joseph Graham’s awesome beard. He really should have a GMB that has that on him. So, you know. But you should. Those are the things that are really key for that. I mean, for the GMB that I first got approved on, I literally applied for probably two weeks and got that verified. I got the GMB verified. And then two weeks later, I got the API verified for it. So it’s not a matter of age on the GMB. It’s a matter of having because I got me in a red shirt in my office area and my office area is by no means pretty, but it shows legitimacy and also get a DBA with for your agency or a picture of your LLC and put it up there too, because that’s I only have three pictures on my GMB and that one of me, one of my workspace, one of my DBA for study calls.
[01:33:17] So, hey, Patrick, I got a question. How difficult would it be to set up a separate session so that like, let’s say, I have 10 clients, but I don’t want to use my own email to manage those 10 clients? Do you think there will be a way to build something and where I could be like marketing a book for my client and have those 10 sessions built in to lead Snap?
[01:33:42] Think about that first for just a second, Patrick, as I say, thank you to Kyle. Those are golden nuggets that you just dropped.
[01:33:55] So, JP, what do you mean by Sessions, so like,
[01:34:00] Let’s say I’m so I typically don’t use like one email to manage my clients. I actually will have them make me an email that I actually log into under their domain. So like, let’s say I have 10 clients, could I log into their GMB through lead snap like for those 10 different clients rather than managing all 10 locations under one email?
[01:34:26] Yeah, yeah, absolutely. So each one you add, you just go through and you authenticate, let me share my screen. I’ll show you what this process looks like. Give me one second,
[01:34:36] Because the reason why I bring that up, I’m going to play a little devil’s advocate because I’ve been doing this for a long time is the reasons why I won’t say the other company. But the reasons why there was a lot of flags with people’s listings was because things were being managed through a centralized account that was going through an API, which was also an API that actually was owned by the agency. So to kind of help facilitate other you have to be legit like Kyle mentioned, or you’re going to have to be able to log into each client’s listing. In a separate session, so like using your own email for each one of those 10 clients rather than managing them all under one email. Hopefully that makes sense. Yeah, so the way
[01:35:22] I always do it in our agency is we have a different email for every Google my business that we set up. So I’m not 100 percent sure I’m clear on your question, but I think what you’re asking is. What you would do is, like all the stuff that you manage would be under one API, right? But the NBS would actually be on separate emails. And when I want to add one, I would just go into the accounts and then I would click on add new accounts and I would enter my email address here. And then on the next page, it’s going to authenticate it. So it’s going to bring that Google, my business and the ability to manage it under this under your account, essentially. So it will be managed. They’ll all be managed through that, that one API and that API is. Am I
[01:36:05] Answering? Yes. So my question is, is it actually managed? So like those 10 clients, are they actually going to be managed through each separate email and we’re just using API to push like those posts out, for example? Or is it? That’s right.
[01:36:22] Ok. Yeah. So each one that’s the that’s the whole authentication step is that you have to authenticate every GMB unless if you’ve got 10 under one email, then you would only have to authenticate once because it will pull all 10 of those. Right. That’s that’s not how you should do it, how you should do to separate those out. Because it’s JP, you’ve probably seen the same thing where like a suspension comes through and they like clear out an entire account.
[01:36:48] Yes, you
[01:36:48] Want to have that separation. Yes. So this. Back to like what we were talking about earlier, the API is is created by Google for the purpose of managing Google my businesses from people that don’t know each other. Right. So like it’s meant for a third party application to be plugged in and manage thousands of of those. So there’s that separation in the way that it’s created and then you’ve got a second separation because of how like they’re on different accounts and you have to authenticate separately.
[01:37:21] Yeah, I hope that made sense for everybody, just because there’s a huge problem when people are using APIs and using third party tools. I’ve been always very cautious of doing it because I’ve literally seen agencies that are managing 200 clients. Every single listing gets flagged and it’s a huge mess.
[01:37:39] Yeah, you’ve got to separate them out by.
[01:37:41] Yeah, yeah, yeah.
[01:37:43] Yeah, sure. Cool. All right.
[01:37:47] We are an age old age, Gmail accounts per each GMB listing is the right practice for that right.
[01:37:58] Yeah, that’s how we do it. We do phone verified aged emails and then we’ve had. Batches we bought, we’re like everything got suspended as soon as we verified it, and then we’ve had ones where it’s like, that doesn’t happen at all. So make sure you’re getting it from a reliable source. I’m not going to mention on this call where we get ours from, but there’s a lot of them out there. If you Google PVA is what they call it. Is Jordan, is that what you use?
[01:38:26] Yeah, just you. Just there’s like by accounts dot com. There’s just do a search for PVA and you can find a ton of them. I have a couple of sellers to. You guys can reach out to me and I can give you a couple of referrals.
[01:38:40] All right, Jeff, how are we doing? We’re doing good. We got one real quick question here. Is it helpful to use an email connected to your domain info at concrete asked to use?
[01:38:53] Yes, you’re always. Well, that should be your primary focus. Always, always try to use that domain email.
[01:39:01] So I think as a relation to setting up the API right
[01:39:05] Api and I would even use it for your GMB, even for your legion. If you guys are using a website, they’re getting pretty strict on just using regular Gmail’s.
[01:39:20] Ok, cool. So, yeah.
[01:39:25] Where is the replay going to be? The replay will be in the group lead, snap and lead generated, Greg. We’re also starting to post these on YouTube on our YouTube channel. Yeah, yeah, that’s another thing. I know that there’s been there’s been some like like, Hey, if you’re in this group, we’re going to kick you out of this other group. I’m not going to dive into the details of it, but that that existed at one point. So we’re going to start putting all this stuff on YouTube, too. So. And like I said, we’re going to be we’re going to we’re really starting to turn the corner with starting to push our platform where over the last year it’s been more about like, Hey, let’s let’s get our processes in place. So with that, we’re going to be communicating a lot more through email and and sharing the stuff from the replay. So it’s exciting for us to be kind of moving into this new phase. And like I said, with the the software coaching program that I’ve joined, we’ve got access to some of the like the best minds on this subject. So we’re really looking forward to using that coaching to make this platform way better for you guys than it currently is and just kind of get everything dialed in. So we’re really excited for that.
[01:40:37] Yeah, that’s what I’m talking about. Get platform agnostic and get out there. Come on. No, it’s super awesome that you’re going to be broadcasting on YouTube for some of the great content that’s put out, you know, to be able to catch it on a replay wherever it is. You know, it’s it’s awesome. So Patrick, thank you. Jeff, you’ve been awesome tonight as well. And I want to say thanks for everything that both of you do to help each and every one of us in this group.
[01:41:13] Yeah, thanks a lot for your questions. Do that help? It’s very helpful to to know what you guys are needing and what we can help you with. Yeah, and thanks for JP for helping out gave us a tremendous amount of value. Oh hell yeah. And then
[01:41:27] Kyle chimed in to watch some Golden Nuggets
[01:41:30] Team effort.
[01:41:31] Yeah, that’s what it’s all about. We’re a team. Keep motivating everybody, right? For sure.
[01:41:37] All right, guys. So you guys have one thing.
[01:41:41] Sorry, Patrick, I was trying to move on. Who is JP? Like, what’s his actual name? So I could Jordan Pierce.
[01:41:49] He shared it in pairs. Yeah, yeah. You tune into the first few minutes of the call. I kind of gave an introduction about, yeah, well, last question
[01:41:59] To be said about to start off
[01:42:01] Last question quickly. Where should they be posting the heat maps for the contest? So we’re going to share a link where you can kind of log your results, so I don’t have that handy, but it’s going to be attached to this video like Jeff’s last question, where is this going to be? It’s streaming live in the groups right now, so it’s going to stay there and we’re just going to edit that post and we’re going to include link to the to the spot where you can register and log your results. And then we’re going to be adding some spots within the platform to make this easier for you guys. So my plan is to really just like gamify this thing so much within the platform and have all sorts of contests and things like this that help us build businesses and we’re going to have eventually, we’re going to have some big prizes, you know, we’re going to be doing live events and some some of these could be like, Hey, you get, you know, a hotel or free ticket at the event or whatever it is. We’re kind of working through that stuff. I’m talking with these coaches that we have and coming up with the things that these guys have used. So I think I mentioned this last week, there’s like 10 or 12 coaches that have done, you know, eight figure exits on software platforms that we get one on one coaching too. So they’ve solved these problems. They have some of the best and brightest minds and we get one on one coaching with them with this. So we’re really excited and we’re going to take with that and we’re going to turn this in. And part of it is like gamifying stuff. I’ve already talked to them about that. It seems like a really important thing. So we’re going to make this as fun as possible for you guys moving forward. All right. So the best advice they’ve given us is to stay hydrated. So we it on to you guys. Stay, stay hydrated, get
[01:43:44] Out there just to success talking ojaomo, whiskey or water.
[01:43:49] They just
[01:43:49] Said hydrated. They didn’t specify, but whatever. That’s like their sign off line, which is odd. But so you guys have seven days, it’ll be Wednesday, November 20 for the next seven days from now. Do what you got to do to create the wins over this next week. Guys, take action in your business. We have. What have we got? We got like forty four days left in the year. So seven is a pretty big percentage of that. So go do it. If you if you want the results, take the action over the next week and let’s celebrate your wins on the next call based on what you do. So what are we going to do next week, Patrick? It’s the day before Thanksgiving. Yeah, um, sorry. I’m jam it up a little bit more here, but
[01:44:37] We’re playing Turkey Jam Bible. What’s that? A Turkey GMB bowl?
[01:44:43] There you go. We all dress up like turkeys. All right. My plan is to continue with the call. I know I was in here last week, so my plan is to be here for the call. But if that changes, we will. We’ll update within the group. Maybe we’ll take a kind of a soft poll to see who’s going to be here. But even like, I mean, even if our attendance is low, people can rewatch it. So with all the changes and stuff that’s coming out, especially with the potential to have the white label version out in the middle of next week, I think it would be great to have that call. So. Yeah, but stay tuned that that is subject to change, I guess. All right. All right, guys, how do we create some wins and we’ll see you guys in the group?
[01:45:28] Yeah, everybody. You.